TrueForm Repairs – Terms & Conditions

Effective Date: 21/05/2026

These Terms & Conditions apply to all services provided by TrueForm Repairs (“the Contractor”, “we”, “our”, “us”) to clients (“the Client”, “you”).

1. Scope of Services

TrueForm Repairs provides handyman and property maintenance services including but not limited to:

• Wall and plaster repairs

• Painting and touch-ups

• Property maintenance

• Lawn and garden maintenance

• Gutter cleaning

• Shelving and fixture installation

• Minor non-structural repairs

• Interior cosmetic improvements

• Feature wall installations

TrueForm Repairs does not perform:

• Electrical work

• Plumbing work

• Structural building work requiring QBCC licensing

• Asbestos removal

• Licensed trade work outside legal scope

Any such works must be completed by appropriately licensed tradespeople.

2. Quotes & Acceptance

• All quotes are valid for 14 days unless otherwise stated.

• Quotes are based on the visible condition of the works at the time of inspection.

• Additional works discovered during the job may require a variation quote.

• Work will only commence once approval has been received in writing.

3. Variations

Any variation to the agreed scope of works, including additional labour or materials, must be approved before the additional works proceed.

Variations may affect pricing and completion timeframes.

4. Pricing & Payment

• Prices are quoted in AUD.

• TrueForm Repairs is not currently registered for GST.

• Payment terms are Due On Completion.

• Invoices may include:

  • Labour

  • Materials

  • Callout fees

  • Disposal fees

  • Travel charges where applicable

Late payments may incur recovery costs.

5. Materials

Unless otherwise agreed:

• TrueForm Repairs will supply materials required for the job.

• Material costs may include reasonable collection and handling time.

Special-order materials may require upfront payment.

6. Access to Property

The Client is responsible for ensuring safe and reasonable access to the property.

Where tenants occupy the property:

• access arrangements must be organised prior to attendance,

• and pets should be secured where necessary.

Additional charges may apply where attendance is delayed due to lack of access.

7. Workmanship

TrueForm Repairs agrees to carry out services:

• with reasonable care and skill,

• in a professional manner,

• and using suitable materials where applicable.

The Client must notify TrueForm Repairs of any workmanship concerns within 7 days of completion.

8. Limitations & Existing Conditions

TrueForm Repairs is not responsible for:

• pre-existing hidden damage,

• mould,

• water ingress,

• structural movement,

• non-compliant existing construction,

• or deterioration outside the agreed scope of works.

Colour matching for paints, finishes, and existing materials may vary due to age, weathering, or discontinued products.

9. Safety

TrueForm Repairs reserves the right to refuse or cease works where:

• unsafe conditions exist,

• hazardous materials are present,

• weather conditions create risk,

• or the works fall outside legal or licensing limitations.

10. Liability

TrueForm Repairs maintains public liability insurance.

To the maximum extent permitted by law:

• liability is limited to the value of the services provided,

• and excludes indirect or consequential loss.

11. Cancellations

Cancellations made after materials have been purchased or attendance has occurred may incur charges.

12. Photography & Marketing

TrueForm Repairs may take photographs of completed works for:

• quality records,

• insurance purposes,

• or marketing/social media use.

No identifying personal information or addresses will be published without consent.

13. Acceptance

Acceptance of a quote, work order, invoice payment, or instruction to proceed constitutes acceptance of these Terms & Conditions.

TrueForm Repairs – Privacy Policy

Effective Date: 21/05/2026

TrueForm Repairs (“we”, “our”, “us”) respects your privacy and is committed to protecting any personal information collected through our website, contact forms, social media, phone calls, email communications, and service enquiries.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

TrueForm Repairs may collect personal information including:

• Full name

• Phone number

• Email address

• Property address

• Service enquiry details

• Uploaded images or documents

• Communication history

• Payment or invoice details where applicable

2. How Information Is Collected

Information may be collected when you:

• Submit a website contact form

• Request a quote

• Call or message us

• Send emails or social media enquiries

• Upload photos for quoting purposes

• Engage our services

3. How We Use Your Information

Your information may be used to:

• Respond to enquiries

• Provide quotes and invoices

• Schedule and complete services

• Communicate regarding bookings or works

• Maintain internal business records

• Improve our services

• Meet legal or insurance obligations

4. Sharing of Information

TrueForm Repairs does not sell or rent personal information to third parties.

Information may only be shared where reasonably necessary, including with:

• payment providers,

• accountants or bookkeeping services,

• insurers,

• debt recovery services where required,

• or licensed subcontractors involved in approved works.

Information may also be disclosed where required by law.

5. Storage & Security

Reasonable steps are taken to protect personal information from:

• misuse,

• loss,

• unauthorised access,

• modification,

• or disclosure.

However, no online transmission or storage method can be guaranteed as completely secure.

6. Website Forms & Uploaded Images

Images or files uploaded through the website contact form may be used solely for:

• quoting purposes,

• assessing requested works,

• project communication,

• or internal records.

Clients should avoid uploading sensitive personal information unless necessary.

7. Marketing & Photography

TrueForm Repairs may use photographs of completed works for:

• portfolio purposes,

• website galleries,

• or social media marketing.

No personal identifying information or property addresses will be published without consent.

8. Cookies & Website Analytics

Our website may use:

• cookies,

• analytics tools,

• or website performance tracking

to improve user experience and website functionality.

Users may disable cookies through their browser settings.

9. Access & Corrections

You may request access to or correction of your personal information by contacting us directly.

10. Contact Information

For privacy-related enquiries, please contact:

TrueForm Repairs michael@trueformrepairs.com.au

0414 094 810

11. Changes to This Policy

TrueForm Repairs may update this Privacy Policy from time to time.

Updated versions will be published on our website.

TrueForm Repairs – Warranty & Workmanship Policy

Effective Date: 21/05/2026

This Warranty & Workmanship Policy applies to services provided by TrueForm Repairs.

1. Workmanship Guarantee

TrueForm Repairs guarantees that all agreed services will be carried out:

• with reasonable care and skill,

• in a professional and workmanlike manner,

• and using materials considered suitable for the intended application where applicable.

2. Warranty Period

TrueForm Repairs provides a workmanship warranty of:

• 30 days for general handyman and maintenance services,

• unless otherwise stated in writing.

Any workmanship concerns must be reported within the applicable warranty period.

3. What Is Covered

This workmanship warranty covers defects directly resulting from:

• poor workmanship,

• incorrect installation,

• or failure of completed works due to installation error.

Where a valid workmanship issue is identified, TrueForm Repairs will inspect and, where appropriate, repair the affected work at no additional labour cost.

4. What Is Not Covered

This warranty does not cover:

• normal wear and tear,

• accidental or intentional damage,

• misuse or neglect,

• water ingress or moisture-related damage,

• structural movement,

• cracking due to settling or existing building movement,

• pre-existing conditions,

• mould,

• storm or weather damage,

• colour fading or paint ageing,

• material manufacturer defects,

• or works modified by others after completion.

TrueForm Repairs is not responsible for hidden defects or issues outside the original agreed scope of works.

5. Paint & Colour Matching

While reasonable efforts will be made to match existing colours and finishes:

• exact paint or material matching cannot be guaranteed due to:

  • ageing,

  • weather exposure,

  • discontinued products,

  • existing fading,

  • or prior paint variations.

Touch-up work may remain partially visible depending on the condition of surrounding surfaces.

6. Materials & Third-Party Products

Manufacturer warranties remain the responsibility of the product manufacturer.

TrueForm Repairs does not provide warranty coverage for:

• manufacturer defects,

• faulty supplied products,

• or materials supplied by the client.

7. Exclusions for Non-Licensed Works

TrueForm Repairs does not warrant or certify:

• electrical systems,

• plumbing systems,

• structural works,

• or any works requiring licensed trade certification.

Any such works must be carried out by appropriately licensed tradespeople.

8. Access for Warranty Inspections

The client agrees to provide reasonable access to the property for any warranty inspection or rectification works.

9. Limitation of Liability

To the maximum extent permitted by law:

• TrueForm Repairs’ liability is limited to the repair or rectification of the original services provided.

• TrueForm Repairs is not liable for indirect, consequential, or unrelated losses.

10. Reporting Warranty Issues

Warranty concerns should be reported in writing and include:

• property address,

• description of the issue,

• photographs where possible,

• and date the issue was noticed.

Reports can be submitted to:

michael@trueformrepairs.com.au

TrueForm Repairs – Invoice & Payment Terms

Effective Date: 21/05/2026

These Invoice & Payment Terms apply to all services supplied by TrueForm Repairs.

1. Payment Terms

Unless otherwise agreed in writing:

• Residential customer invoices are due on completion of works.

• Property management and approved commercial accounts may receive agreed payment terms as outlined on the invoice.

• Payment terms commence from the invoice issue date.

2. Accepted Payment Methods

TrueForm Repairs accepts payment via:

• Bank Transfer

• PayID

• Cash

• Card Payments

• Apple Pay / Google Pay (where available)

Payment details will be listed on the invoice.

3. Quotes & Estimates

• Quotes are valid for 14 days unless otherwise stated.

• Estimates may vary where hidden damage or additional work is discovered.

• Any additional work outside the quoted scope will require approval before proceeding.

4. Deposits

TrueForm Repairs may require:

• deposits,

• progress payments,

• or upfront material payments

for larger jobs, special-order materials, or staged works.

5. Materials & Additional Charges

Invoices may include:

• Labour charges

• Materials

• Disposal fees

• Callout fees

• Travel charges

• Equipment hire

• Emergency or after-hours rates where applicable

Material collection and procurement time may also be included where applicable.

6. Late Payments

Failure to pay invoices by the due date may result in:

• suspension of future works,

• withholding of further bookings,

• debt recovery action,

• and any reasonable recovery costs being added to the outstanding amount where permitted by law.

7. Property Management & Commercial Clients

For property management agencies and commercial clients:

• Written approval is required before works commence.

• Variations outside approved works may require additional written approval.

• Itemised invoices can be supplied upon request.

• Before-and-after photos may be provided where appropriate.

8. GST

TrueForm Repairs is currently not registered for GST.

Invoices will not include GST unless otherwise stated.

9. Completion of Works

Works are considered complete when:

• the agreed scope of works has been performed,

• and the site has been reasonably cleaned and made safe.

10. Disputes

Any concerns relating to invoices or completed works should be raised within 7 days of invoice issue or completion of works.

TrueForm Repairs will make reasonable efforts to resolve disputes professionally and promptly.